General Terms & Conditions

eKosmetik is an e-commerce website that sells cosmetic products of various  Spanish brands. These General Terms & Conditions apply to all orders placed online or by email, by all Customers (hereinafter the «Buyer») in every country where eKosmetik (hereinafter the «Seller») is shipping. The Buyer must be legally authorized to do so. By paying his order on the website, the Buyer acknowledges having read the General Terms & Conditions and accepts them unreservedly, that acceptance is not conditioned by a handwritten signature of the Buyer.

Order

To place an order, the Buyer can create an account on eKosmetik by completing a form with mandatory fields for the treatment of the order. He chooses a username and a password with which he must log in to place orders. Or the Buyer can place an order and proceed to checkout without creating an account. He then needs to select one or several ekosmetik.com products and to add them to his shopping bag by clicking «ADD TO CART». The Buyer can validate his order at any time by clicking on «SHOPPING CART» or «CHECKOUT». The Buyer then has access to a recap of the ordered products as well as the personal information included in the account (delivery addresses, billing addresses…). The Buyer has the ability to modify or confirm these information. He is then requested to read the herein General Terms & Conditions. If he accepts them, he shall tick the box «I’ve read and accept the terms & conditions*». Any order implies acceptance of these General Terms & Conditions. To finalize his order the Buyer must proceed with the payment in the «PROCEED TO CHECKOUT» section, where he can pay by credit / debit card  or PayPal account, via secured servers of PayPlug or PayPal systems. When the payment is confirmed, a confirmation of acceptance of the order is displayed on the screen and sent by email by the Seller to the Buyer. The Products ordered remain the property of e-Kosmetik until full payment of their price by the Buyer.

Payment

The Buyer pays its order on eKosmetik by credit / debit card or PayPal. The website has a security system for online payments using SSL PayPal or SSL PayPlug enabling the Client to encode the transmission of its bank data. Orders are payable in advance in full prior to shipping. The Products ordered remain the property of eKosmetik until full payment of their price by the Buyer. Invoices are available on the website in the Buyer’s private account area.

Security of your payment information

The security of your payment information is very important to us. If you pay for your orders through an PayPal account or using a credit / debit card through PayPlug system, we never receive your credit card information.

Stock

The Seller offers for sale under the present General Terms & Conditions the products indicated on eKosmetik the day of consultation, and available within the limits of stock. Should a product not be on stock anymore at the time of the order preparation, the Buyer will be informed by email. He can then choose to either get reimbursed, exchange the out-of-stock product or wait for restocking if planned. If the Buyer does not express his preference withing seven (7) days after receiving the email, he will automatically be reimbursed.

Prices

Products prices are quoted in Euro and include the Value Added Tax (VAT). eKosmetik reserves the right to change prices at any time. Prices include neither the cost of delivery – which will be charged extra by eKosmetik – nor potential customs clearing costs – to be paid by the Buyer directly to customs administration.

Delivery

Please, read our Delivery & Return Policy that are an integral part of these General Terms & Conditions.

Right of withdrawal

Pursuant to the Spanish Consumer Code, the Buyer has a period of fourteen (14) clear days from the receipt of its order, to notify eKosmetik its will to exercise his right of withdrawal. Product(s) will be returned in its/their unopened original packaging allowing eKosmetik to resell the Product(s) as new and unused.

All Products must be returned to the following address: eKosmetik, c/Rio Danubio, 317. 03184 Torrevieja (Alicante), Spain.

eKosmetik will refund the Buyer (excluding return costs to be born by the Buyer), within a maximum of thirty (30) days after receiving the Products.

Customer Service & Liability

eKosmetik customer service can be reached by email at

Personal Data

eKosmetik collects personal data via its website from users. You are entitled to access, correct and delete personal data which relate to you, and to object to the processing of such data. You may exercise this right at any time by writing to the following address: 

The personal data collected from the users shall be kept confidential. They shall not be disclosed to third parties.

Intellectual Property

The intellectual property rights of images, texts, pictures, logos, names, data and any other elements attached to the Website are and remain the exclusive property of eKosmetik. No one is allowed to reproduce, modify, disseminate or use for any purpose whatsoever, even partially, the intellectual property rights, without the prior written consent of eKosmetik.

Change of Conditions

eKosmetik reserves the right to supplement, update and/or modify at any time the General Terms & Conditions.